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So if you're waiter or waitress spills something on your and you're not happy, then they're "doing their job?" If the cable guy who comes to fix your tv does a bang up job of messing it up and you're not happy, he's doing his job? If you go to the DMV and you can't get anyone to wait on your for over an hour and you're unhappy, then they're doing their job? What kind of a moron are you?