refund? I don't think so ...

Monday, 23 May 2011 18:52

At the risk of being harshly denigrated here, I have to say I side with the business. Although a tragic incident has occurred in the life of Jackie Genovese, it is not the result of any actions on the part of 'Diane & Co' and they can't be made to take a financial hit every time one of their customers has a personal tragedy. It's clear they have a "no refund" policy, yet did make an offer to extend store credit ... something that many stores will enforce on returns. Let's also be clear about one more thing. A teenager who has the means to purchase a $1200 dress very surely has the means to access other funds. We aren't discussing destitute people here. It's sad to say, but from the history this person had with an attempt to return her dress, it seems she is using this tragedy as a means to prompt public outcry to achieve her goal of getting her money back. That to me is the real miscarriage here ... the manipulation of public sentiment for purely selfish reasons.

This is a comment on "‘Jersey Couture’ reality show’s Diane and Co. sticks to no refund policy despite tragic death"

Comments (3)

"you have to be prepared to suffer consequences when making bad decisions"

I agree. Even 16 year old girls who buy dresses at stores with 'no refund' policies.

"Let's also be clear about one more thing. A teenager who has the means to purchase a $1200 dress very surely has the means to access other funds". That's a stupid point to bring up. Are you serious? $1200 is a lot of money. That's about 4-5 months of paychecks if she works minimum wage AND if she works full time. And not for nothing, but if she has a lot of money, that doesn't make the situation any better or worse.
I agree that she entered into a sort of contract when she purchased the dress, but their behavior at the store is unjustifiable. Even if the girl was a fussy customer, running a business is running a business, and you have to be prepared to suffer consequences when making bad decisions. Keep the $1200, but it'll cost you the thousands from other potential customers who will now take their money elsewhere.

TCO - I agree with your comments. Its is a horrible tragedy and sad story, but given the history on this I have to agree with you.

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